- “Invalid username or password” — staff must use the mobile as 0XXXXXXXXX; parents the registration number + the student's name; admins the reg number or email. Passwords are case-sensitive.
- “Your account is not yet verified” — open the verification link/code sent to the school email, or ask support to verify.
- “Your account is under review” — the registration is being checked; contact [email protected].
- Sent straight back to the login page — cookies are blocked (private mode, in-app browser). Open the site in Chrome/Safari, allow cookies, or clear the site data and try again.
- “Service Suspended — System Fee Not Paid” — see the system fee.
- A staff member sees empty menus — no position/classes/subjects assigned yet: assign them.
I cannot log in / I am logged out immediately
The common causes: wrong username format, account not verified or under review, cookies blocked, or a suspended service.
Updated 06/10/2026
Did not find an answer? WhatsApp FAMNET support: 0722 279 412 (messages only), call 0753 464 603 (calls only), or email [email protected].