Results problems: missing subject, wrong positions, parents cannot see results

Symptom	Cause → fix
A subject is missing from the upload Excel	Not assigned to that class level (Admin Settings › Subjects Registration) or not assigned to the teacher (Staffs › Subjects Teachers).
A student is missing from the Excel	Not registered in that class/stream, or dismissed. Register/restore, then download the Excel again.
Average or position looks wrong	A subject not yet uploaded (check Marks Completeness), a terminal exam uploaded as a month, or grade boundaries changed → Recalculate.
Division shows “-” or 0 for everyone	Divisions/points not set for that level, or Results Calculation is on Average.
Parents see “no results”	The term is not published, or the contribution is unpaid.
Teacher cannot upload (“locked”)	Results published — academic office must unpublish first.
Report prints without logo/header/remarks	General Settings (logo, header), Evaluation and Report instructions not filled.
Page shows an error (500)	Reload once; if it persists, send the page address and time to support — it is usually a class with no students or no marks yet.

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