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Problems & FAQ

Forgotten passwords, login problems, results not showing, Excel errors, suspended service, contacting support.

  1. 1Forgotten passwordSchool admin: use Forgot password on the login page. Staff: the admin resets it to “default”. Parents: the password is the student's name.
  2. 2I cannot log in / I am logged out immediatelyThe common causes: wrong username format, account not verified or under review, cookies blocked, or a suspended service.
  3. 3Results problems: missing subject, wrong positions, parents cannot see resultsQuick fixes for the most common results questions.
  4. 4Excel upload errors“File format error”, “data not saved”, rows rejected — what the messages mean and how to fix the sheet.
  5. 5Contacting FAMNET supportWhatsApp 0722 279 412, calls 0753 464 603, email [email protected]. What to include so the problem is solved on the first message.

Did not find an answer? WhatsApp FAMNET support: 0722 279 412 (messages only), call 0753 464 603 (calls only), or email [email protected].

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