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Sending messages: custom, parents, results, debts

Where each kind of message is sent from, who receives it, and how delivery is reported. WhatsApp is used first when available, SMS otherwise.

Updated 06/10/2026

Menu SMS. Your balance is shown at the top of each page.

  • Custom SMS — write any message to: a single student's parent, a whole class level, all O-Level/A-Level parents, all staff, one staff member, or a Group you created (Create Groups).
  • Inform Parents — a ready message telling parents how to log in to the portal, see results and pay the contribution — to one, many or all.
  • Result SMS — after publishing: send a term's results (marks per subject, average, position) or the consolidated results to a class, or to a single student.
  • Debt SMS — automatic balance reminders to parents with outstanding fees (per class; the amount owed is filled in).
  • Inform E-Learning — notify parents about materials/assignments.
  • Delivery Reports — every message with recipient, channel (WhatsApp/SMS), status and time. Billing Reports — SMS spent per period.
Recipients come from the Parent's Mobile Number on each student and the staff mobiles. Numbers not on WhatsApp receive SMS (TZS 35 each) — keep some SMS credit for those.

Did not find an answer? WhatsApp FAMNET support: 0722 279 412 (messages only), call 0753 464 603 (calls only), or email [email protected].